Provisioning Success Manager
Join us in our mission to be industry leading in both connectivity and Wi-fi. Ensuring every connection across TalkTalk is the best ever customer experience possible.
What will you be doing?
You will be managing key commercial and performance metrics ensuring optimal performance across the operation. Also, you will be ensuring we are making changes and putting the customer experience first.
This is an exciting role that has the opportunity blending people management, senior stakeholder management, continuous improvement, and change management.
You will be responsible for:
- Experience of working in a service and sales arena
- Ensuring the delivery of balanced scorecard of customer experience, cost, and service
- Instigating and leading change across the TalkTalk operation
- Cost Control / opportunity
- People leadership and development
To be successful in this role you will have experience in:
- Delivering customer service improvements
- Positive stakeholder management
- Strong Data Analysis skills
- Reporting data and PowerPoint presentations to senior stakeholders
- And some knowledge/experience in telecoms would be advantageous
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
Benefits
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My Wellbeing
We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.
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My Products
We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).
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My Flexibility
We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.
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My Benefits
Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.