TalkTalk has announced the launch of its new five-stage Speed Checker. As well as giving the actual speeds achieved in the home, the checker acts as a diagnostic tool for all stages between the exchange and the user.
The TalkTalk Speed Checker is the most advanced in the industry and gives TalkTalk customers multiple speed readings – at the exchange, the router and the computer. The customer is then provided with advice on how to improve their speed. A trial of the system showed that 20% of customers who followed the Speed Checker’s advice and adjusted their home set-up saw an improvement in their speed.
Dido Harding, CEO at TalkTalk, said: “Customers tell us they want consistent speeds and a reliable connection and the speed checker gives them the power to understand the best possible speed on their line and how to alter their home set up to get the best result.
“Our Speed Checker is unique because it allows customers to see the speed delivered from their exchange, the speed arriving at their home and the speed they’re actually seeing on their PC or device. With this information, customers can optimise their service to get the fastest speeds their line will allow.
“In our recent trial, half of customers using our Speed Checker made some quick and easy changes to their home set up with a view to improving their speed. One in five of these saw an immediate improvement.”
TalkTalk customers can use the speed checker at www.talktalk.co.uk/speed-checker